Conversational AI is the way in which machines are built to understand and conduct conversations with people. It is a method for automating conversations to a degree where people get useful information from machines in a manner that resembles conversations between people. Intelligent Virtual Assistants are an example of Conversational AI. Using Natural Language Understanding they are trained to understand intent from what users say.
One of the biggest chatbot benefits is having several ways to integrate chatbots for companies special needs. For example, having several chatbots integrated in the same chat. This way we would avoid jumping from one app to another according to what we need at each moment. Companies can give a more pleasant and seamless user experience to their customers.
Most businesses would like to service their customers constantly, but that’s often not possible due to lack of personnel or resources. Having good customer service 24/7 has a positive impact on your customer satisfaction.
Chatbots, though, are always on and can cater to your customers whether it’s morning, afternoon or after midnight. Even if they can’t answer your questions, they can still save a customer’s details and their query and reassure them that their question will be passed on - much better than leaving the customer frustrated until they can speak to an agent.
A benefit for a chatbot in customer support is that it does not really have an upper limit on capacity. Chatbots and intelligent virtual assistants bring efficiencies to customer service departments because customer service chatbots can answer questions immediately and in multiple languages.
By understanding customer requests through intent detection and Natural Language Processing, chatbots can self-serve customers.
WhatsApp and Messenger are highly used across the globe as they are fast and succinct. Expectations from messaging with friends is carried over to the experience customers are expecting from businesses.
Customers expect businesses to respond to their queries in minutes (not hours or days) and providing live chat on a company’s website is a step in that direction. What is even more powerful is linking automated AI based chatbots into the live chat so that customers need not wait in queues for human agents to chat with them.
Integrating AI based chatbots into existing back office systems means that the bot can do the bulk of the work for the customer service teams. By using easy to use APIs for authenticating the customer, the automated live chat systems provide personalized information about things like invoice payments, order status, available discounts, any trouble with specific services or products used. This translates into specific answers for customers and reduced human agent need
Another huge advantage of chatbots for businesses is the insights they can provide into customer behavior. You can derive valuable insights for your future business strategy from the questions, problems and popular products mentioned in the chat conversations.
You can optimize your content strategy based on the questions and problems of your customers. You can analyze what exactly moves your customers and what problems they face. This enables you to create content that provides the right answers. Also, the chatbot can unlock new business opportunities for telecom businesses.
A chatbot can be designed to capture important user information such as email, phone etc. and send that information to sales representatives so they can do follow-ups on the conversation. Then can also filter and qualify potential customers by asking questions and evaluating the response, to filter and only send most valuable leads to your sales team.
Businesses can use similar logic as well to upsell and cross-sell their products and services.
AlphaChat is a no-code end-to-end Conversational AI platform allowing anyone to build Natural Language Understanding Intelligent Virtual Assistants. The platform also offers advanced features for enterprise customers such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing.
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What’s special about this tool: Standard Package offers everything for building your own AI. The product also has insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI performance. Enables training the NLU chatbot in one language and have it automatically chat in any language. AlphaOS with DIY custom code writing available for advanced users.
Pricing: 10-day free trial. Paid plans from €399/month.
Meya is a Conversational AI chatbot program for developing customizable virtual assistants.
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What’s special about this tool: Meya offers its own Bot Flow Markup Language for developers in building their chatbots.
Pricing: Paid plans starting from $799/month.
Hyro is platform that analyzes conversational data to create a basis for conversational interfaces.
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What’s special about this tool: Focus on the healthcare, government and real estate sector.
Pricing: Paid plans price available on request.
Rulai is a Conversational AI platform allowing to create Virtual Assistants.
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What’s special about this tool: Rulai enables training chatbots to understand natural language and integrate with various 3rd party tools.
Pricing: Free trial available on request. Price available on request.
Ebi is a Conversational AI platform for building chatbots utilizing IBM Watson machine learning models.
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What’s special about this tool: Ebi offers custom virtual assistant development projects to build an MVP in 30 days.
Pricing: Price available on request.
Ultimate.ai is a Conversational AI software for automating customer support.
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What’s special about this tool: Ultimate.ai allows to build chatbots in several languages and launch customer service automation within weeks.
Pricing: Paid plans starting from €499/month.
E-bot7 offers a Conversational AI bot tool for customer-facing conversation automation
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What’s special about this tool: E-bot7 uses smart routing for transferring customers from the chatbot to human agents when escalated.
Pricing: Paid plans price available on request.
Aivo is a Conversational AI and chatbots building tool for omnichannel customer service automation.
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What’s special about this tool: Aivo provides a chatbot training engine and connections to multiple platforms including Genesys, Zendesk, Zapier, Slack and Salesforce.
Pricing: Paid plans starting from $99/month + $0.15/conversation.
GetJenny is a Conversational AI platform for building customer service chatbots.
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What’s special about this tool: GetJenny provides customer support automation chatbots and connects with Zendesk and Salesforce.
Pricing: Paid plans price available on request.
Verloop product allows creating bots for customer service automation and marketing chatbots.
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What’s special about this tool: Verloop has features for e-commerce companies seeking to automate support and increase sales.
Pricing: Pricing available on request.
Boost offers Conversational AI for customer service automation through its no-code conversation builder.
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What’s special about this tool: Boost offers a robust machine learning based conversational AI platform for the enterprise.
Pricing: Free 10-day POC. Paid plans price available on request.
Solvvy is a chatbot and automation platform for building no-code workflows.
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What’s special about this tool: Solvvy automates customer support with workflow builders and customer journey tools to connect to live chat.
Pricing: Pricing available on request.
Activechat is a platform for building smart AI chatbots that is bundled with a live chat tool and a conversational intelligence module.
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What’s special about this tool: Activechat gives a tool for training the chatbots and connect them to built-in live chat.
Pricing: Prices from $33/agent/month with extra agents $299/year.
Netomi is a customer service automation platform with Natural Language Understanding
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What’s special about this tool: Netomi has built automation solutions for chat and email through its intent detection and ticket clustering capabilities.
Pricing: Pricing available on request.
Mindsay is a customer service automation tool which gives the possibility to build and train chatbots.
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What’s special about this tool: With Mindsay it is possible to train the bot in multiple languages, connect to third party tools and analyze interactions.
Pricing: Pricing available on request.
Capacity is an AI-powered helpdesk and Q&A automation product that is geared towards automating support for your employees and also your customers.
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What’s special about this tool: Capacity helps automate internal support and provides intelligent virtual assistants to provide insight and answers to users’ questions.
Pricing: Pricing available on request.
Clinc is aimed for financial institutions that are seeking to deploy Conversational AI solutions.
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What’s special about this tool: Clinc offer banks and finance sector organizations a way to automate their support and provide enhanced customer experiences.
Pricing: Pricing available on request.
