Artificial intelligence (AI) is revolutionizing the way we operate in a variety of industries. Customer service has long been a part of these industries, whether in retail, finance, manufacturing, or law. Experts predict that in the next few years, it will be hard to identify the difference between a human and an artificial intelligence agent.
As businesses attempt to streamline operations, AI-based solutions are becoming the standard for contact center administration. It enables humans to be supported by technology in a cost-effective manner that maximizes customer satisfaction. The customer service revolution has been driven by greater investment in the industry by huge internet companies like Google, Microsoft, and Facebook.
Early AI applications in customer service have demonstrated their capacity to cut costs, improve employee retention and loyalty, raise revenue, and improve customer happiness. Given all of these incredible advantages, widespread adoption of the technology appears to be a foregone conclusion.
Chatbots can assist you in presenting your organization to customers by giving it a face. For many users, a chatbot is their first point of contact with your company, and it can be far more personal than a mail or phone interaction.
A chatbot's personality has a significant impact on the user experience and is a key aspect in how the user views the conversation. Numerous aspects, such as your corporate identity, the duties the bot is expected to accomplish, or the preferences of your target group, play a vital part in developing a chatbot personality that fits your organization.
Unlike traditional customer support, your chatbot is available 24 hours a day, 7 days a week. Even on weekends and late at night, it is there for your consumers. A large quantity of requests does not impress it either. A bot can easily handle all of them at once without being exhausted.
And if your chatbot is unable to respond to a user's question, the user can be redirected to a human employee. Outside of business hours, customers can leave a message for customer care to respond to by email the next business day.
During business hours, the user can be directed to the live chat. In this example, the chatbot can answer all normal customer support questions, freeing up a significant amount of time for the customer service team. A human employee can answer the more difficult inquiries.
You may dramatically boost your chances of closing a transaction if you can get the proper information and offers to your potential clients at the right moment.
You can do this with the help of a chatbot. A chatbot, for example, can offer proactive assistance on your website and accompany the user while he navigates the website or online store. It can also offer advice and assistance to the user, such as assisting in the selection of a product or pointing out appropriate offers.
According to a survey conducted by Intercom, organizations using chatbots were able to increase their sales by 67 percent. According to the respondents, the following factors are primarily to blame:
Another significant benefit of chatbots for businesses is the knowledge of client behavior they may provide. The queries, challenges, and popular goods discussed in chatbot interactions might provide significant insights for your future company strategy.
You can, for example, tailor your content strategy to your clients' inquiries and issues. You can figure out what motivates your customers and what challenges they're having. As a result, you'll be able to design material that gives the proper responses.
These findings can be used in your product portfolio as well. You can, for example, recognize popular products and place them prominently in your store. It's also likely that your customers will request things that you don't yet offer in your catalog. In this scenario, you can include the items in your selection.
Wouldn't it be fantastic if you could communicate with your consumers on an equal footing rather than relying on them to complete a contact form? This is where chatbots come in to start a conversation with potential clients. Instead of following a set lead funnel loaded with marketing materials, they reply to consumer questions and problems on an individual basis.
Voice Bots are also a viable option for your conversational marketing approach, as they may be built on a bot's foundation. It expands on the concept of dialog-based marketing. Taking communication from the corporate website to the voice assistant is all it takes. As a result, communication resembles that of a normal discussion even more.
Numerous research on voice assistants and smart speakers demonstrate how popular this communication channel has become. According to Deloitte, the number of smart speakers sold will climb by 30% per year between 2017 and 2022, from 33.3 million.
Every week, around two billion voice requests are made. Companies should take advantage of this immense potential.
It's likely that you've had your own experience with it. You send an email to customer support or wait in line for an eternity on the phone hotline. Unnecessary wait times can be avoided using a chatbot.
Users get instant answers to their questions. It is rarely essential to speak with a human employee when asking simple queries regarding the company's offerings or the progress of a purchase. Without having to wait for feedback, the consumer has fixed his or her problem in a matter of minutes. This not only frees up your customer service staff, but it also improves client happiness.
A website's information or product portfolio might easily become overwhelming. Frequently, a user will have to seek for a lengthy time and navigate a complicated menu to locate the information they require.
Chatbots are far better at coping with large amounts of data than people are. They may search a database for information they require in seconds and make it available to the user. When searching for information, this saves the user a lot of time and anxieties, as well as providing a stress-free buying experience.
AlphaChat is a no-code end-to-end AI platform in customer support allowing companies to build Natural Language Understanding Intelligent Virtual Assistants. The platform also offers advanced features for enterprise customers such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing.
Top Features:
What’s special about this tool: Standard Package offers everything from building your own AI. insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI value performance. Enables to train the NLU chatbot in one language and have it automatically chat in any language. SLAs and AlphaOS with DIY custom code writing available for enterprise accounts.
Pricing: 10-day free trial. Paid plans from €399/month.
Try out AlphaChat for free!
Activechat is a platform for building smart customer service AI chatbots that is bundled with a live chat tool and a conversational intelligence module.
Top Features:
What’s special about this tool: Activechat gives a tool for training the chatbots and connecting them to built-in live chat.
Pricing: Prices from $33/agent/month with extra agents $299/year.
Netomi is a customer service automation platform with Natural Language Understanding
Top Features:
What’s special about this tool: Netomi has built automation solutions for chat and email through its intent detection and ticket clustering capabilities.
Pricing: Pricing available on request.
Clinc is aimed for financial institutions that are seeking to deploy customer service AI solutions.
Top Features:
What’s special about this tool: Clinc offer organizations a way to automate their support and provide enhanced customer service ai experience.
Pricing: Pricing available on request.
MobileMonkey is a chatbot platform for marketing, sales and customer support for Facebook, SMS and websites.
Top Features:
What’s special about this tool: MobileMonkey integrates with various channels and has extensive features.
Pricing: Free plan available, paid plans from $21/month.
If you are looking for AI customer support platforms, then feel free to sign-up for an account with alphachat.ai In just 5 minutes you can get your own natural language understanding AI chatbot that you can connect with your website.
