Conversational AI chatbot is a machine (a software program) that is built to understand and conduct conversations with people. It is a method for automating conversations to a degree where people get useful information from machines in a manner that resembles conversations between people. A chatbot is an interface through which the user can obtain information from the machine.
A Conversational AI chatbot understands user intent from free text. Understanding natural language is a significant leap. Many times users are looking to articulate their specific concern to the machine in a similar manner they would do to a human. User has a question and asks that specific question from the machine e.g. “When will I receive my payment from Bank ABC?”. The bot understands the query is about payment arrival and answers that “The payment will arrive in 2 days”.
The main reason to use Conversational AI chatbots is because customers have specific questions about your products and services or want information about your business. Providing them an easy way of asking questions 24/7 on your website with immediate answers creates trust in your brand. So what you get is a satisfied customer confident enough to purchase your products.
We went through dozens of software providers and put together a list of the top Conversational AI chatbot software tools on the market today.
AlphaChat is a Conversational AI chatbot tool allowing companies to build Conversational AI bots for their website. Aside from Natural Language Understanding, the AI is capable of authenticating users with deep automations for online customer service and sales.
Top Features:
What’s special about this tool: Powerful tool with no-code interface for anyone to build conversational bot flows. Launch an AI-based virtual agent in minutes. API available for advanced users with deep insight into bot content and AI suggestions on how to improve the Conversational AI. SLA and Alpha Operating System with custom code available for enterprise chatbots.
Pricing: 10-day free trial. Paid plans from €399/month.
Hyro is Conversational AI chatbot software platform that analyzes conversational data to create a basis for conversational interfaces.
Top Features:
What’s special about this tool: Focus on the healthcare, government and real estate sector.
Pricing: Paid plans price available on request.
Meya is a conversational chatbot software for developing customizable virtual assistants.
Top Features:
What’s special about this tool: Meya offers its own Bot Flow Markup Language for developers in building their chatbots.
Pricing: Paid plans starting from $799/month.
Aivo is a conversational AI chatbot product for omnichannel customer service automation.
Top Features:
What’s special about this tool: Aivo provides a chatbot training engine and connections to multiple platforms including Genesys, Zendesk, Zapier, Slack and Salesforce.
Pricing: Paid plans starting from $99/month + $0.15/conversation.
Mindsay is a conversational AI automation tool which gives Software as a Service companies the possibility to build and train chatbots.
Top Features:
What’s special about this tool: With Mindsay it is possible to train the virtual assistant in multiple languages, connect to third party tools and analyze interactions.
Pricing: Pricing available on request.
Ebi is a Conversational AI based chatbot platform for building chatbots. It uses IBM Watson machine learning models.
Top Features:
What’s special about this tool: Ebi offers custom virtual assistant development projects to build an MVP in 30 days.
Pricing: Price available on request.
E-bot7 provides tools for building conversational AI bots for customer-facing conversation automation.
Top Features:
What’s special about this tool: E-bot7 uses routing for transferring customers from the chatbot to human agents when escalated.
Pricing: Paid plans price available on request.
Activechat is a platform for customer interaction automation for subscription business through building smart AI chatbots that are bundled with a live chat tool and a conversational intelligence module.
Top Features:
What’s special about this tool: Activechat gives a tool for training the chatbots and connects them to built-in live chat.
Pricing: Prices from $33/agent/month with extra agents $299/year.
Solvvy is a chatbot and automation platform for building no-code workflows. Suits for subscription based businesses in their customer support automation.
Top Features:
What’s special about this tool: Solvvy automates customer support with workflow builders and customer journey tools to connect to live chat.
Pricing: Pricing available on request.
