Conversational messaging is one-to-one communication between a customer and a brand in a conversational channel (e.g. text message, WhatsApp, website chat). Customers have questions about products and services that the brand offers. They are looking for the easiest way to find an answer to their question before buying.
So the customer types a message to the brand’s WhatsApp number, writes them in Facebook Messenger or goes to their website and types the question into their live chat widget. Conversational messaging helps customers get quick info from the company to the exact question that they have in the fastest manner.
Conversational messaging when built well creates trust between the customer and the brand. By using Conversational AI companies can build automated customer service and sales solutions where customers get information from automated AI chatbot immediately and 24/7. This reduces friction as customers don’t have to wait and companies can serve millions of customers without needing additional customer support staff.
We went through dozens of providers and brought you the best Conversational Messaging software platforms.
AlphaChat is a conversational messaging software platform allowing companies to build Conversational AI bots for their website. Aside from Natural Language Understanding, the AI is capable of authenticating users with deep automations for online customer service and sales.
Top Features:
What’s special about this tool: Powerful tool with no-code interface for anyone to build conversational messaging flows for customers. Launch an AI-based virtual agent in minutes. API available for advanced users with deep insight into bot content and AI suggestions on how to improve the Conversational AI. SLA and Alpha Operating System with custom code available for enterprise chatbots.
Pricing: 10-day free trial. Paid plans from €399/month.
E-bot7 provides tools for building conversational messaging bots for customer-facing conversation automation.
Top Features:
What’s special about this tool: E-bot7 uses routing for transferring customers from the chatbot to human agents when escalated.
Pricing: Paid plans price available on request.
Meya is a conversational messaging program for developing customizable virtual assistants.
Top Features:
What’s special about this tool: Meya offers its own Bot Flow Markup Language for developers in building their chatbots.
Pricing: Paid plans starting from $799/month.
Mindsay is a conversational marketing automation tool which gives Software as a Service companies the possibility to build and train chatbots.
Top Features:
What’s special about this tool: With Mindsay it is possible to train the virtual assistant in multiple languages, connect to third party tools and analyze interactions.
Pricing: Pricing available on request.
Ebi is a Conversational AI based messaging platform for building chatbots. It uses IBM Watson machine learning models.
Top Features:
What’s special about this tool: Ebi offers custom chatbot development projects to build an MVP in 30 days.
Pricing: Price available on request.
Activechat is a platform for customer interaction automation for subscription business through building smart AI chatbots that are bundled with a live chat tool and a conversational intelligence module.
Top Features:
What’s special about this tool: Activechat gives a tool for training the chatbots and connects them to built-in live chat.
Pricing: Prices from $33/agent/month with extra agents $299/year.
Solvvy is a chatbot and messaging automation platform for building no-code workflows. Suits for subscription based businesses in their customer service automation.
Top Features:
What’s special about this tool: Solvvy automates customer support with workflow builders and customer journey tools to connect to live chat.
Pricing: Pricing available on request.
Hyro is conversational messaging software platform that analyzes conversational data to create a basis for conversational interfaces.
Top Features:
What’s special about this tool: Focus on the healthcare, government and real estate sector.
Pricing: Paid plans price available on request.
