A chatbot is a robot that understands customers’ questions and responds quickly with helpful answers. They operate 24/7 without any human help and help customers solve customer service issues. Some chatbots are rule-based and use only buttons for navigation, while more advanced bots use natural language processing (NLP) to understand customer intent from free text.
The benefit of chatbots for cryptocurrency companies is that customers do not need to make multiple choice selections but can simply ask their questions on the website chat and the software provides them with an answer. The pricing for bots varies but we have put together a pricing guide for potential buyers to consider.
Below we have highlighted the top chatbots vendors for cryptocurrency companies.
AlphaChat is a no-code end-to-end chatbot platform allowing cryptocurrency companies to build Natural Language Understanding bot for customer service automation and lead generation. The platform offers advanced features for companies such as authentication of users to provide personalized answers (e.g. account balance info, pending transactions etc), SSO, APIs, support agent co-pilot mode and intelligent routing.
Top Features:
What’s special about this tool: Standard Package offers everything to build your own chatbot, insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI value performance. Enables to train the NLU chatbot in one language and have it automatically chat in any language. SLAs and AlphaOS with DIY custom code writing available for enterprise accounts.
Pricing: 10-day free trial. Paid plans from €399/month.
Qualified allows building chatbots with their no-code product for automating crypto companies’ support and sales.
Top Features:
What’s special about this tool: Qualified provides live chat, chatbots and voice calls.
Pricing: Paid plans from $1200/month.
Engati is a product for supporting and retaining customers for bitcoin marketplace companies with chatbots and live chat on 14+ platforms.
Top Features:
What’s special about this tool: Engati brings the power of chatbots and live chat into a single product and integrates across several social platforms.
Pricing: Free up to 1,000 interactions. Paid plans price available on request.
Chatfuel is a no-code chatbot development platform for Facebook, Instagram and Messenger for increasing sales, reducing cost and automating support.
Top Features:
What’s special about this tool: Chatfuel works with Facebook products and allows to create chatbots to engage with users on their platforms.
Pricing: Free plan limited to 50 users, paid plans from $15/month.
Chatbot.com is a platform for building conversational chatbots without coding and connecting them to live chat.
Top Features:
What’s special about this tool: Chatbot.com enables building chatbots for various use cases and connecting them with live agents.
Pricing: Free 14-day trial available. Paid plans starting from $50/month.
Ada is a chatbot platform for cryptocurrency companies’ customer service and marketing automation and with a no code solution.
Top Features:
What’s special about this tool: Ada enables different service levels for people when routing from the bot to the agents based on customer profile.
Pricing: Paid plans price available on request.
