Chatbots can help you automate customer support. With so many products available, it is tough to decide. To help you out, we spent hours researching the best products and here are the best ones.
AlphaChat is a no-code customer service chatbot software allowing anyone to build Natural Language Understanding chatbots and Virtual Assistants for customer support automation.
Top Features:
What’s special about this tool: Powerful tool with insights into customer conversations (topics discussed, customer satisfaction) and statistics on bot performance. SLA and Alpha Operating System with custom code available for customer service chatbots.
Pricing: 10-day free trial. Paid plans from €399/month.
Rulai is a customer support chatbot app allowing to create Virtual Assistants.
Top Features:
What’s special about this tool: Rulai enables training chatbots to understand natural language and integrate with various 3rd party tools.
Pricing: Free trial available on request. Price available on request.
Solvvy is a customer service automation software platform for building no-code workflows.
Top Features:
What’s special about this tool: Solvvy automates customer support with workflow builders and customer journey tools to connect to live chat.
Pricing: Pricing available on request.
Chatbot.com is a platform for building conversational chatbots without coding and connecting them to live chat for customer support automation.
Top Features:
What’s special about this tool: Chatbot.com enables building chatbots for various use cases and connecting them with live agents.
Pricing: Free 14-day trial available. Paid plans starting from $50/month.
Meya is a customer support AI platform for developing customizable virtual assistants.
Top Features:
What’s special about this tool: Meya offers its own Bot Flow Markup Language for developers in building their chatbots.
Pricing: Paid plans starting from $799/month.
Engati is a product for supporting and retaining customers with bots and live chats on 14+ platforms.
Top Features:
What’s special about this tool: Engati brings the power of chatbots and live chat into a single product and integrates across several social platforms.
Pricing: Free up to 1,000 interactions. Paid plans price available on request.
Botscrew provides an enterprise focused chatbot platform and offers custom development work on building chatbots.
Top Features:
What’s special about this tool: Botscrew offers custom chatbot development on top of its own chatbot platform which can be useful for companies looking for a partner in the chatbot development journey.
Pricing: Paid plans price available on request.
E-bot7 offers a customer service chatbot solution for customer-facing conversation automation
Top Features:
What’s special about this tool: E-bot7 uses smart routing for transferring customers from the chatbot to human agents when escalated.
Pricing: Paid plans price available on request.
Automat is a customer service chatbot tool for ecommerce companies for lifting customer satisfaction and sales.
Top Features:
What’s special about this tool: Automat suits well for ecommerce companies looking to lift their sales.
Pricing: Price available on request.
GetJenny is a customer service chatbot system for building customer service chatbots.
Top Features:
What’s special about this tool: GetJenny provides customer support automation chatbots and connects with Zendesk and Salesforce.
Pricing: Paid plans price available on request.
A chatbot is an interface through which the user can obtain information automatically from a software program. The UI is usually in written form (chat, messaging) and often the chatbot presents the user information with a simple multiple choice selector. Advanced AI chatbots (also known as Intelligent Virtual Assistants, a subdomain of Conversational AI) are capable of providing intent detection and resolving customer inquiries through natural language understanding. Chatbots are used in multilingual customer support, lead generation and sales automation across a variety of channels (e.g. websites, Facebook Messenger, WhatsApp, SMS).
