Chatbot is an automated interface through which the user can obtain information from a machine. The interface is usually in written form (chat) and in many cases the chatbot presents the user information with a simple multiple choice type of option. Chatbots are used in multilingual customer support, lead generation and sales automation across a variety of channels (e.g. websites, Facebook Messenger, WhatsApp, SMS).
Chatbots are becoming more popular in the legal industry and can provide 24/7 customer service, advertise flash sales, answer basic questions, and engage with customers through social media. With so many products out there it can be overwhelming to choose the right chatbot for law firms.
AlphaChat is a no-code chatbot platform allowing them to build Natural Language Understanding law bots. The platform also offers advanced features such as authentication, SSO, APIs, agent co-pilot mode and intelligent routing.
Top Features:
What’s special about this tool: Standard Package offers everything from building your own AI. insights into customer conversations (topics discussed, customer satisfaction) and statistics on AI value performance. Enables to train the NLU chatbot in one language and have it automatically chat in any language. SLAs and AlphaOS with DIY custom code writing available for enterprise accounts.
Pricing: 10-day free trial. Paid plans from €399/month.
Hyro is a platform that analyzes conversational data to create a basis for conversational interfaces.
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What’s special about this tool: Focus on the healthcare, legal and real estate sector.
Pricing: Paid plans price available on request.
Meya is a Conversational AI chatbot program for developing customizable law bots.
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What’s special about this tool: Meya offers its own Bot Flow Markup Language for developers in building their law bots.
Pricing: Paid plans starting from $799/month.
Aivo is a Conversational AI and chatbots building tool for omnichannel customer service automation.
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What’s special about this tool: Aivo provides a chatbot training engine and connections to multiple platforms including Genesys, Zendesk, Zapier, Slack and Salesforce.
Pricing: Paid plans starting from $99/month + $0.15/conversation.
Solvvy is a chatbot and automation platform for building no-code workflows.
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What’s special about this tool: Solvvy automates customer support with workflow builders and customer journey tools to connect to live chat.
Pricing: Pricing available on request.
Activechat is a platform for building smart AI law bots that are bundled with a live chat tool and a conversational intelligence module.
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What’s special about this tool: Activechat gives a tool for training the chatbots and connecting them to built-in live chat.
Pricing: Prices from $33/agent/month with extra agents $299/year.
Smartloop is one of chatbot software companies with a product for building lead generation and sales chatbots in Facebook Messenger that also connects with their live chat tool.
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What’s special about this tool: Smartloop connects with Facebook and provides their own live chat for cases that need to be escalated to human agents.
Pricing: Free (up to 100 subscribers), paid plans starting from $10/month.
SnatchBot is a feature-rich platform for building and training chatbots for a variety of industries.
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What’s special about this tool: SnatchBot offers several features like voice and NLP model training to make this suitable for more advanced users.
Pricing: Free plan available. Paid plans starting from $30/month.
Imperson is one of the best chatbot tools for building law bots that understand natural language for marketing and customer support.
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What’s special about this tool: Imperson provides online retailers a chatbot solution for quicker response times and increased sales.
Pricing: Paid plans price available on request.
