A chatbot is a software program that is built to understand and have conversations with people. Just like you would chat with a human, you can chat with a computer. It is a way to automate so that people get useful information immediately.
Chatbots using AI understands user intent from free text. Meaning they understand natural language - what the user is saying.
RPA stands for (Robotic Process Automation) and is a software technology that imitates tasks that humans do on computers (e.g. enter text, push buttons, extract data).
An RPA Chatbot can understand what the user wants from analyzing their message (usually written inside a chat window on a website or intranet) and then perform the task by executing some back-end action (e.g. pull up customer data, fill in a form etc).
The main reason to use RPA chatbots is to get customers and employees to simply state their wish (write it in the chat window) and then have the RPA chatbot execute it with measurable results. This saves significant amounts of time and is available 24/7.
We went through dozens of software providers and put together a list of the top RPA Chatbot software tools on the market today.
AlphaChat is an RPA chatbot tool allowing companies to build Conversational AI bots for their website. Aside from Natural Language Understanding, the AI is capable of authenticating users with deep RPA automations for online customer service and sales.
Top Features:
What’s special about this tool: Powerful tool with no-code interface for anyone to build conversational bot flows. Launch an RPA chatbot in minutes. API available for advanced users with deep insight into bot content and AI suggestions on how to improve the Conversational AI. SLA and Alpha Operating System with custom code available for enterprise bots.
Pricing: 10-day free trial. Paid plans from €399/month.
Mindsay is an RPA chatbot automation tool which gives Software as a Service companies the possibility to build and train chatbots.
Top Features:
What’s special about this tool: With Mindsay it is possible to train the virtual assistant in multiple languages, connect to third party tools and analyze interactions.
Pricing: Pricing available on request.
Meya is a conversational chatbot software for developing customizable virtual assistants and robotic automation.
Top Features:
What’s special about this tool: Meya offers its own Bot Flow Markup Language for developers in building their chatbots.
Pricing: Paid plans starting from $799/month.
Aivo is an RPA AI chatbot product for omnichannel customer service automation.
Top Features:
What’s special about this tool: Aivo provides a chatbot training engine and connections to multiple platforms including Genesys, Zendesk, Zapier, Slack and Salesforce.
Pricing: Paid plans starting from $99/month + $0.15/conversation.
Hyro is a robotic automation chatbot software platform that analyzes conversational data to create a basis for conversational interfaces.
Top Features:
What’s special about this tool: Focus on the healthcare, government and real estate sector.
Pricing: Paid plans price available on request.
Ebi is an RPA bot platform for building chatbots. It uses IBM Watson machine learning models.
Top Features:
What’s special about this tool: Ebi offers custom virtual assistant development projects to build an MVP in 30 days.
Pricing: Price available on request.
Solvvy is a chatbot and automation platform for building no-code workflows. Suits for subscription based businesses in their customer support automation.
Top Features:
What’s special about this tool: Solvvy automates customer support with workflow builders and customer journey tools to connect to live chat.
Pricing: Pricing available on request.
E-bot7 provides tools for building automated AI bots for customer-facing conversation automation.
Top Features:
What’s special about this tool: E-bot7 uses routing for transferring customers from the chatbot to human agents when escalated.
Pricing: Paid plans price available on request.
Activechat is an RPA chatbot platform for customer interaction automation through building smart AI chatbots that are bundled with a live chat tool and a conversational intelligence module.
Top Features:
What’s special about this tool: Activechat gives a tool for training the chatbots and connects them to built-in live chat.
Pricing: Prices from $33/agent/month with extra agents $299/year.
